Too often, the diagram below depicts what we experience when launching a new project:
(Click Image For Larger View)

Too often, the diagram below depicts what we experience when launching a new project:
(Click Image For Larger View)

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This is sad, funny and often oh too true. Touches upon one of my pet peeves, all having to with communication, interpretation and learning the language of the client/customer. It’s the provider’s responsibility to learn the language of the customer, but the savvy customer will take a share in the responsibility. Too, I think that the role of interpreter is often overlooked — someone who can bridge the gap. Yes, I am only touching on a few points here and taking this in the direction of my own perceptions, but the beauty of a good illustration is that it says more than words can convey — often more poignantly — and has a wide range of applications. Summary: Great illustration.
Donna –
I completely agree. It’s a funny illustration, but it also can be a painfully awakening experience to go through. Luckily, I’ve learned to lay-out expectations, communicate as much as possible (at least once a day), and document everything with my team.
I think it’s the best way to get stuff done–have at least one quick call a day, and use either campfire (37 signals) or another chatbox for questions.